Return & Refund Policy

90-Day Free Return Policy

Every CE Showroom order is covered by our free 90-day return policy. If you are not completely satisfied with your purchase, you may request a return within 90 days of delivery. We will provide a prepaid return shipping label, and eligible returns will receive a refund to the original payment method after inspection.

Return Requirements

• Items must be returned within 90 days of the delivery date.
• Products must be returned in their original condition with all original packaging, accessories, manuals, parts, and promotional items.
• You may open a product for reasonable inspection. Returned products must not show damage, alteration, misuse, or excessive wear.
• All returns must be authorized by CE Showroom before they are shipped back.

Easy Return Process

Customers have two convenient options to initiate the return process:

1. Option 1: Log in to your account on our website, go to your order history, and choose the order you want to return. Click on the "Request Return" button on the order page and follow the instructions provided.
2. Option 2: Contact our customer support team by email or phone to initiate the return process. Provide your order number, the item(s) you wish to return, and the reason for the return.

After initiating the return, our customer support team will provide you with a Return Merchandise Authorization (RMA) number and a prepaid return shipping label. The prepaid label means you will not be charged for return shipping.

Securely package the item(s) with the RMA number clearly marked on the outside of the package, and send the package back using the provided return shipping label.

Once we receive and inspect the returned item(s), we will process the refund to the original payment method.

Refunds

Refunds will be issued to the original payment method within 5–10 business days after we receive and inspect the returned item(s). The prepaid return label is provided at no charge. Original shipping charges and expedited shipping fees are nonrefundable unless the item arrived damaged, defective, or incorrect. Your financial institution may require additional time to post the refund to your account.

Replacements and Reorders

CE Showroom does not process direct exchanges. If you would like a different product, model, or replacement item, please return the original item using the process above and place a new order. The returned item will be refunded after it is received and inspected.

Contact Us

If you have questions or need help with a return, contact our customer support team at support@ceshowroom.com or 1-800-890-8166. Support is available Monday through Friday, 8:00 AM–5:00 PM Pacific Time.