Frequently Asked Questions

CE Showroom currently ships within the United States only. We do not offer international shipping at this time.

Most products qualify for free standard shipping within the United States. Some exclusions apply based on the product, size, weight, destination, or supplier restrictions. Any applicable shipping cost is shown at checkout before you complete your order.

Delivery timing depends on the item, shipping method, destination, inventory availability, and carrier service conditions. Estimated delivery information, when available, is shown during checkout.

When your order ships, tracking information is sent to the email address used at checkout. You can also review order details by signing in to your CE Showroom account.

Some products cannot be delivered to PO Boxes, APO/FPO/DPO addresses, or certain locations because of size, weight, battery, or supplier restrictions. Contact us if you have questions about a specific item or address.

Contact us as soon as possible after placing your order. We will do our best to help before the order has been processed or shipped, but cancellation or changes cannot be guaranteed once fulfillment has begun.

Contact us at support@ceshowroom.com or 1-800-890-8166. Please include your order number and, when applicable, photos of shipping damage or missing items so our team can assist you quickly.

Yes. Some orders may ship in separate packages because of inventory location, item size, supplier fulfillment, or carrier requirements.

Every CE Showroom order includes free, hassle-free returns within 90 days of delivery.

You can request a return through your CE Showroom account or contact our support team by email or phone. Please include your order number and the item or items you would like to return. We will provide return instructions and a prepaid return shipping label.

After your returned item is received and inspected, your refund is processed to the original payment method. Your bank or payment provider may require additional time for the refund to appear in your account.

If you need a different item, model, or configuration, contact our team before returning your order. We will help you determine the best available option.

Available payment methods are displayed securely at checkout. Options may include major credit cards, Shop Pay, PayPal, and other payment methods available for your order.

Yes. Contact us before placing your order and include the product name, model number, part number, or the equipment you need it to work with. Our team will help you review the available information.

Email us at support@ceshowroom.com or call 1-800-890-8166.

Our support team is available Monday through Friday, 8:00 AM–5:00 PM PT. We typically reply within one business day.

Yes. GentleJet products include a 2-year Limited Warranty. Registration is not required for warranty coverage. Registering your product simply keeps your purchase details on file and can make future warranty service faster. Please retain your proof of purchase.

You can register your GentleJet product through the GentleJet Product Registration page. Registration helps keep your product and purchase information on file for easier future support

Review the product instructions and basic troubleshooting steps first. If the issue continues, contact CE Showroom support at support@ceshowroom.com or 1-800-890-8166. Please have your product name, order information, and a description of the issue available.