Orders are fulfilled using major carriers including UPS, FedEx, and USPS. In some areas, other carriers may also be used.
To check if your order has been shipped, follow these instructions:
If you need additional assistance or have further questions, please don't hesitate to contact us. We are more than happy to help you.
To modify or cancel an item in you order, please follow these steps:
Our customer support team will respond to your request and let you know if they can cancel the order or if it has already been processed and shipped. If the order has been shipped, you may need to follow our return policy to return the item(s) after receiving them.
Tracking the status of your order is simple. Please follow these steps:
Please note that it may take up to 24 hours for the tracking information to be updated on the carrier's website after your order has been shipped.
We apologize for any delays or inconvenience caused by an order that hasn't arrived yet. Please follow these steps to resolve the issue:
Please remember to report any delivery issues promptly, as there may be time limits for reporting missing orders or requesting a replacement or refund.
We apologize for any inconvenience caused by a missing item in your shipment. To resolve the issue, please follow these steps:
Please ensure you report the issue promptly, as there may be time limits for reporting missing items or requesting a replacement or refund.
We apologize for any inconvenience caused by missing parts in your order. Please follow these steps to resolve the issue:
Please note that it is essential to report the issue promptly, as there may be time limits for reporting missing parts or requesting a replacement or refund.
If you have inquiries regarding charges:
If you need additional assistance or have further questions, please don't hesitate to contact us. We are more than happy to help you.
To obtain a copy of your receipt or invoice, you can follow one of these methods:
If you cannot locate the email or need another copy of the receipt or invoice, please feel free to contact us for further help. We are more than happy to assist you with your request.
After we have received and processed your returned item(s), the credit will typically appear on your account within 3-10 business days. Please note that the actual processing time may vary depending on your bank or credit card company. If you have not seen the credit after this time frame, we recommend contacting your financial institution for further information. If you still have concerns or questions, please do not hesitate to reach out to our customer support team, who will be more than happy to assist you.
When you make a purchase, your credit card is charged at the time of placing the order. After providing your payment details and completing the checkout process, we will authorize and charge your credit card for the total amount of the transaction, including any applicable taxes and shipping fees.