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Unwanted Returns:Unwanted product returns may be subject to a 20% restocking fee. All returns must have a Return Merchandise Authorization number (RMA#) provided by CE Showroom. Merchandise must be in the unused condition only and original packaging.Refused Delivery:Returns falling under this category will be treated as “Unwanted Returns" and, consequently, they may be subject to a 20% restocking fee. The customer may also be responsible for the return shipping cost incurred by the action of refusing the delivery. In these cases, a refund will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.Defective Items:A customer must return merchandise within 30 days from the date of delivery with prior Return Merchandise Authorization number (RMA#) provided by CE Showroom. If an exchange is not requested at the issuing time of the RMA, a refund will be applied once merchandise is returned back to the warehouse and inspected.Exception Section - Items Not Covered Under this return policy:TVs:If the item is defective, the customer will need to contact the manufacturer directly. If the item is unwanted and was not opened, the item may be returned to us per to our "Unwanted Returns" section.GamingAll gaming products(including brand new consoles and games for all different types of systems) come with a Manufacturer Warranty unless specified otherwise in the description section of the item. If the item is defective, the customer will need to contact manufacturer. If the item is unwanted and was not opened, this item may be returned to us per our "Unwanted Returns" section.Personal Care Items:If the item is defective, the customer will need to contact the manufacturer directly. If the item is unwanted and was not opened, this item may be returned to us per our "Unwanted Returns" section.Digital Media:Any digital media containing Software, Maps, Games, or any other data format are NOT returnable and will not be accepted if sent back. |
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