How do I return an item?
Hello! While we aim to make every purchase a lasting and perfect one, we understand that there are times when an item is not as expected or arrived defective. Because of this we have a hassle-free return process to get the product back to us and the right one back to you as quickly as possible. If you have any questions about our return policy that isn't depicted below, please do not hesitate to Contact Us!.
Here's Our Return Policy In Full:
Unwanted Returns:Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.
Refused Delivery:Returns falling under this category will be treated as “Unwanted Returns" consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a refund will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.
Defective Items:A customer must return merchandise within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA an automatic refund will be applied once merchandise is returned back to the warehouse.
We guarantee against manufacturers' defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section below. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.
Exception Section - Items Not Covered Under this return policy:
TVs:If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not opened, the item may be returned to us per to our "Unwanted Returns" section.
Gaming(includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not opened, this item may be returned to us per our "Unwanted Returns" section.
Personal Care Items:If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not opened, this item may be returned to us per our "Unwanted Returns" section.
All shipping and handling fees are non-refundable with an exception where CE Showroom has made an error by shipping and incorrect item to the customer. In this case, Member must contact CE Showroom to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse, a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. CE Showroom must be informed of the receipt of incorrect merchandise within a one (1) week of the delivery.