We guarantee against manufacturers'
defects for 30 days from the date of the delivery on all products
except for items listed in the Exception Section below. Products with
Manufacturer Warranties which exceed 30 days, may be returned
directly to the manufacturer according to their instructions. All
returns/exchanges must be made within 30 days of receipt of the
merchandise. Merchandise must be in original factory condition, and
must include all original packaging materials, warranty cards,
manuals and accessories.
Exception Section - Items Not Covered
Under this return policy:
TVs: If the item is defective the
customer will need to contact the Manufacturer directly. If the item
is unwanted and was not opened, the item may be returned to us per to
our "Unwanted Returns" section.
Gaming (includes Brand New consoles and
games for all different types of systems): All of the gaming comes
with Manufacturer's warranty unless specified otherwise in the
description section of the item. If the item is defective customer
will need to contact Manufacturer. If the item is unwanted and was
not opened, this item may be returned to us per our "Unwanted
Personal Care Items: If the item is
defective the customer will need to contact the Manufacturer
directly. If the item is unwanted and was not opened, this item may
be returned to us per our "Unwanted Returns" section.
Items may be returned only with prior
All shipping and handling fees are
non-refundable with an exception where CE Showroom has made an error
by shipping and incorrect item to the customer. In this case, Member
must contact CE Showroom to obtain a return label or request a
merchandise pick up. Once item is returned back to the warehouse, a
correct replacement unit will be shipped out or store credit issued
for the full amount of the order if the correct unit is unavailable.
CE Showroom must be informed of the receipt of incorrect merchandise
within a one (1) week of the delivery.
Unwanted Returns: Unwanted product
returns will be subject to a 20% restocking fee and must have a
Return Merchandise Authorization number (RMA#). Merchandise must be
in the unused condition only.
Refused Delivery: Returns falling under
this category will be treated as “Unwanted Returns" consequently
they will be subject to a 20% restocking fee. The customer will also
be responsible for the return shipping cost incurred by the action of
refusing the delivery. Consequently, a refund will be issued
less 20% restocking fee of the value of the merchandise and less
shipping and handling fees both ways.
Defective Items: A customer must return
merchandise within 30 days from the date of delivery
with prior Return Merchandise Authorization number. If an exchange is
not requested at the issuing time of the RMA an automatic refund will be applied once merchandise is returned back to the